Tag Archives: Experienced Design

Publication Meeting of Minds on Placemaking, Co-creation and Storytelling now available

11 Jul

Placemaking is about people, about living together, about a sense of belonging and carving spaces together, about co- creation and sharing stories. And it is crucial for society, especially now as it enters a new dimension in times of a global pandemic that affects us all. What will placemaking look like after COVID-19? What did we learn and what can we take with us to the future? How will we socialise, move from one place to another, (inter)act with and in public spaces after the pandemic?

These questions guided a series of four online sessions which were held between the 7th and 30th of April (2020), connecting placemaking with the future of cities, tourism, the arts, urban design and digital storytelling. Experts and other interested persons were brought together across borders to discuss possible ways forward by learning from good practices. The response was overwhelming, both from the speakers that were contacted to take part, and from the diverse participants eager to share and exchange ideas.

The discussions were rich, intense and generated much food for thought. This publication is the result of an inclusive thinking process with all participants, offering a reflective and critical lens on placemaking. It works as a toolkit, gathering the presentations and giving insight in the main topics and strong examples that emerged from the discussions. It also lists key points to consider whilst working with communities and involving people in a co-creation process. This series ends with a non-exhaustive reading list as there are many interesting papers, reports and links to learn from.

Thank you to all the speakers and participants, because without them there would have been no publication. A special thank you goes to Nika for helping Stefan and myself with proofreading.

We hope you will enjoy wandering through this publication and get inspired. You can access the publication here.

And you can have an impression of the meetings thanks to this nice feature by Maltarti.

Visitor Experience Design and Valletta Baroque Festival: paper in progress

8 Mar

If you would ask me to give a good example of what high level cultural tourism can be, then I would without any doubt share the experience we had with the two last 2 editions of the Valletta Baroque Festival housed at Teatru Manoel; Malta’s National Theatre.

It is an honour to have been able to take care of the pr, marketing and ‘customer care’ for this beautiful festival which was set up by Kenneth Zammit Tabona in 2013.  Its unique selling position is the fact that it can present the best (inter)national baroque artists and ensembles in the venues the music was composed for … as Malta breaths Baroque.

2019 was the first year in which the festival and the research department of the Malta Tourism Authority was able to set up a survey to get more insights about its audience. The first edition of the survey was used as a pilot for the 2020 edition. Interesting to see is that the indications given by the outcomes of pilot were strengthened by the 2020 survey.

These are a couple of outcomes from the recent survey: The festival has a high NPS (high quality concerts, beautiful venues) so visitors are very likely to recommend the festival to others, 63% of the audience comes from abroad, they stay in 4 to 5 star hotels, they attend 3 concerts or more and for 65% of them it is their main purpose to visit Malta. So when looking at the typography of the cultural tourist  they are purposeful visitors, seeing themselves as concert goers not as tourists.

As a marketing team we used already the insights of the first survey and the experience we had whilst observing as well as talking to the concert goers in 2019 to create a strategic integrated marketing plan for the festival.  Since experience is key, we knew we had to focus on the overall experience. So we used a visitor experience map, mapping all the touch points a concert goer ( being it international and local) has, to implement the pr and marketing strategy.

This will be the basis for a paper we (Experienced Design) and the research department of the Malta Tourism Authority are working on, so that we can share this interesting case study in a proper way … so stay tuned 😉